We've recently been made aware of fraudulent websites impersonating Crust.com.au to scam our customers. These sites may mimic our branding and design, but they are not associated with us in any way. We take this matter seriously and are actively working to resolve it.

How to Stay Safe:
  • Verify the URL: Always ensure you are on our official website . Our genuine website is crust.com.au.
  • Look for Red Flags: Spelling errors, outdated information, and unusual requests for personal information are signs of a scam.
  • Contact Us Directly: If in doubt, reach out to us through our official contact channels for verification.
We Will Never:
  • Ask for your password or PIN via email.
  • Send unsolicited requests for personal information.
  • Direct you to a non-official website for transactions.
  • Your security is our top priority. If you encounter or suspect a scam, please report it immediately to CCT@rfg.com.au


Simply register online at crust.com.au to start earning rewards! See full Terms and Conditions Here.

Already have a VIPP account? Navigate to the “Sign in” section, sign in using your login details and select “My Account” on desktop or “Loyalty” on mobile to view your current loyalty rewards if applicable.

No there is no charge to sign up with a Crust Lovers Rewards account

The Loyalty rewards are our way of saying thank you for being a loyal Crust Lovers Rewards member!
Every time you make a pizza purchase (excluding Kids Pizzas), it gets added onto the Pizza Counter in your loyalty section online.
Sometimes your Local store might surprise you! So, keep a look out.*
*Note: Rewards for participating stores only. Cannot be used in conjunction with any other offer.

Yes, we will deduct your pizzas from the Pizza Counter after a year from purchase.

Rewards have varied expiry dates.* Rewards earnt from the Pizza Counter will expire after 3 months of earning the reward.
*See local store for available loyalty rewards.

The Pizza Counter can take up to 24-48 hours to be updated to your account. Please contact support if you have any issues after 48 hours.


Please contact the store you wish to order from directly as there may be issues with the online ordering system. Also feel free to drop us a line! At Crust we love getting all sorts of feedback in our constant pursuit to improve our services. Please send a list of the issues you’re encountering to customerfeedback@crust.com.au with any details that may help (or even screenshots) so we can improve your next online ordering experience. *Please note that online orders end approximately 30 minutes prior to the close of trade to allow time for staff to make and deliver orders before the shop closes.

Please contact the store that you have placed your order with as soon as possible. All our stores contact details can be found here. Just let them know what happened, and they will be happy to sort this out quickly for you.

No. For privacy reasons we do not store any of your credit card details on our system. For further information please visit our privacy section here which outlines our privacy policy.

This may mean that you are located outside of the official designated delivery zone for the store you are trying to order from. These zones exist because we want to be able to ensure your pizza arrives hot and fresh. For confirmation that your nearest store delivers to you, please check the store details located here and phone the store directly.

That’s an easy one! Please login and visit the edit your profile section of our website to change your address. You can also change other important information (like your contact number) there too..

Firstly, try performing a password reset, and if that doesn’t work, please send us an email to edit your profile with your VIPP details, and we will resolve this for you as soon as possible..

There is a $1 surcharge for all half/half orders. If you order a half/half pizza from two different ranges you will be charged for the higher priced pizza..

We have very specific delivery territories allocated for each of our stores. Our online ordering system is smart enough to automatically select your local store for you based on your street address, not your postcode. Unfortunately you will not be able to receive a delivery from another store outside of your territory, but you are still eligible for pick up.

We like to say deliveries take approximately 45 mins during weekdays and approximately 1 hour on weekends. We do our best to get your delicious pizza out to you as soon as possible (we know you’re craving it) but we like to give ourselves a little extra time in case our drivers encounter unforeseen circumstances, which may include traffic and bad weather. The most important thing to us is making sure our drivers arrive safely and that your pizza arrives hot!

Your store may be experiencing local connectivity or internet issues. You will need to phone our friendly staff at your store to complete your order. We’re really sorry for any inconvenience this may cause, if you have any further queries please email customerfeedback@crust.com.au.

A minimum order spend of $25, excluding delivery fee applies to all delivery orders. Add another item to your cart or change your order type to Pick Up.

Pizza sizes are determined based on the pan size used to make the pizza. The diameter of the pan corresponds to the size of the pizza.

Dough shrinkage may occur during the cooking process, which can result in a pizza slightly smaller in diameter than the pan size. This is a natural effect of the cooking process and is common in the pizza industry.

Do you have any additional questions or comments?