FAQ

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FAQ Dendy Direct

• I didn't get the Dendy email after I completed my purchase

Simply email customerfeedback@crust.com.au with your Crust receipt

• My code and offer didn’t work

Simply email or call Dendy. Head to the Dendy website to obtain their details. http://www.dendydirect.com.au/about/support

• Is the movie download available with in store purchases?

No, the offer can only be redeemed with a VIPP website order. Excluding App orders.

• Is the download available in HD?

Yes, but it all depends on the title and the your internet connection. Please contact Dendy with any technical questions. http://www.dendydirect.com.au/about/support

• Why does Dendy ask for my credit card details when I’m getting a free movie?

Dendy Direct need to make sure the person who is redeeming the offer is from Australia. The way they do this is via the number on the person’s credit card. The card will not be charged.


What should I do if I’m having trouble ordering online?

Please contact the store you wish to order from directly as there may be issues with the online ordering system.

Also feel free to drop us a line! At Crust we love getting all sorts of feedback in our constant pursuit to improve our services. Please send a list of the issues you’re encountering to customerfeedback@crust.com.au with any details that may help (or even screenshots) so we can improve your next online ordering experience.

*Please note that online orders end approximately 30 minutes prior to the close of trade to allow time for staff to make and deliver orders before the shop closes.

The website came up with an error message when it was processing my payment, and I’m not sure if my order went through or not. What do I do?

Please contact the store that you have placed your order with as soon as possible. All our stores contact details can be found here. Just let them know what happened, and they will be happy to sort this out quickly for you.

Do you keep credit card details on file at all?

No. For privacy reasons we do not store any of your credit card details on our system. For further information please visit our privacy section here which outlines our privacy policy.

I am trying to place my order online but the website is telling me that there is no delivery store for my address

This may mean that you are located outside of the official designated delivery zone for the store you are trying to order from. These zones exist because we want to be able to ensure your pizza arrives hot and fresh. For confirmation that your nearest store delivers to you, please check the store details located here and phone the store directly.

I am trying to order online but it keeps coming up with “Your selected store is currently offline"

Your store may be experiencing local connectivity or internet issues. You will need to phone our friendly staff at your store to complete your order. We’re really sorry for any inconvenience this may cause, if you have any further queries please email customerfeedback@crust.com.au.


I have just moved and would like to change my delivery address in the VIPP section, how do I do this?

That’s an easy one! Please login and visit the edit your profile section of our website to change your address. You can also change other important information (like your contact number) there too.

I’m having trouble logging in with my VIPP details. What do I do?

Firstly, try performing a password reset, and if that doesn’t work, please send us an email to edit your profile with your VIPP details, and we will resolve this for you as soon as possible.

I’ve registered as a VIPP but would prefer to make my orders over the phone; can I still receive free delivery?

Simply, mention to the staff that you’re a VIPP member when placing your order over the phone.

I would like a half/half pizza, do you guys have a surcharge?

We don't have a surcharge for half/half pizzas and they are only available in large sizes. If you order a half/half pizza from two different ranges you will be charged for the higher priced pizza.

I heard that I can get free delivery from Crust, how do I do this?

To make your order even more delicious, click here to sign up as a Very Important Pizza Person (VIPP) at your local Crust store to receive free delivery on orders over $25.

As well as free deliveries, you will receive exclusive offers via email from your local store. **Please note: your VIPP membership is non-transferable at this time, i.e. you can only have membership at one store at a time. VIPPs are only applicable if the delivery address is located within a store’s delivery territory.

Why can’t I choose which store I want for delivery?

We have very specific delivery territories allocated for each of our stores. Our online ordering system is smart enough to automatically select your local store for you based on your street address, not your postcode. Unfortunately you will not be able to receive a delivery from another store outside of your territory, but you are still eligible for pick up.

How long will my delivery take?

We like to say deliveries take approximately 45 mins during weekdays and approximately 1 hour on weekends. We do our best to get your delicious pizza out to you as soon as possible (we know you’re craving it) but we like to give ourselves a little extra time in case our drivers encounter unforeseen circumstances, which may include traffic and bad weather. The most important thing to us is making sure our drivers arrive safely and that your pizza arrives hot!

What is the minimum amount I have to order for delivery?

To receive delivery on pizza orders you must spend a minimum amount. If you are not a VIPP, you will incur a $4 delivery fee. If you would like to register as a VIPP please go here to do so!